Lead Times

  • All door orders will be shipped within 10 business days or less upon ordering. 
  • All hardware, including the kit, handles and accessories will be shipped the next business day. 
  • Quick Ship door kits will be shipped the next business day. 

Shipping

Free Shipping is available on all barn door and hardware orders shipped nationwide.

All doors are shipped UPS freight and all liftgate charges are included. ***UPS Freight delivers curbside. Fully built doors arrive in crate. Customers are responsible for transporting the door package from delivery truck to location. 

Hardware orders will be shipped via UPS ground.

BarnDoorz.com only ships within the USA and does not ship internationally.You should allow 2-7 business days in transit before receiving your order. If you want to rush your order, please send us an email request. Note that we do not pay for expedited shipping charges. 

When receiving your order, please check to make sure you have received all the correct parts. Please do not assemble or install your barn door or hardware until you have received all correct items from your order. Before assembly or installation, please check to see that you have instructions. If not, you can download them here.

Return Policy

Please notify us within 30 days of receipt of your order if you need to return or exchange your order. For all Door and Hardware Kit orders please fill out the contact form and we will send you a Return/Exchange form. Returns must be sent back in original packaging accompanied by your invoice and Return/Exchange form. There is no restocking fee. As the customer you are responsible for the return shipping and handling.

To return any product purchased from BarnDoorz.com, you’ll be required to follow the procedures that apply to your circumstances, outlined below:

Return Procedure:

  • Contact BarnDoorz.com to obtain a Return/Exchange Form.
  • Print and fill out the Return/Exchange Form
  • Ship Package with the Return/Exchange Form and invoice to:
BarnDoorz.com
ATTN: Erin Schwarz
2002 Brittmoore Rd.
Houston, TX 77043

Damages in shipping and product error:

If you notice damages or defects to your order once it has been opened and you choose to return the order, you are responsible to re-package the order using the item’s original packaging materials and assure that the product is suitable for shipping. You are required to open and inspect your order and report any damages to BarnDoorz.com within 30 days of receiving your order. When contacting us about a damage claim please provide images of the damages or defects. For qualifying damaged returns, we will arrange the shipping of your damaged merchandise back to BarnDoorz.com and will re-issue a replacement order.

Customer Choice return:

For all returns excluding damages and defects, you must repackage the order using the items’ original packaging materials assuring that the product is suitable for shipping. You are responsible to ship the order back to BarnDoorz.com. You may use the shipping carrier that is most convenient for you. You are required to contact BarnDoorz.com about the return within 30 days of receiving your order. Please see return procedure above.

Customer Care & Service:

Our customer service representatives are available to talk live with you Monday through Friday 8am-4pm Central Time. You may contact us anytime by email. You may also place an order at any time 24 hours a day 7 days a week using our secure online ordering process.