Shipping and returns
Current production lead time for all doors is 2 - 3 weeks. All hardware, including the kit, handles and accessories will be shipped the next business day. Quick Ship door kits will be shipped the next business day.
Free Shipping is available on all orders shipped within the continental United States.
Large items, such as doors, shipped domestically are shipped via one of our freightliners. Freight shipping costs include the following: residential delivery curbside, lift-gate and delivery appointment; any additional accessorial must be paid by the consignee
**Doors arrive in large box. Customers are responsible for transporting the door package from delivery truck to location. Please be prepared at the time of delivery.
Hardware orders will be shipped via FedEx or UPS ground.
BarnDoorz.com only ships within the continental USA and does not ship internationally. We can ship to Hawaii and Alaska, but the customer is responsible for all shipping charges. We will also ship to Canada and the customer is responsible for the shipping charges. If you are in Hawaii, Alaska or Canada and would like a door from us, please let us know and we can give you a quote!
You should allow 2-7 business days in transit before receiving your order. If you want to rush your order, please send us an email request. Note that we do not pay for expedited shipping charges.
When receiving your order, please check to make sure you have received all the correct parts. Please do not assemble or install your barn door or hardware until you have received all correct items from your order. Before assembly or installation, please check to see that you have instructions.
Please notify us within 30 days of receipt of your order if you need to return or exchange your order. For all Door and Hardware Kit orders please fill out the contact form and we will send you a Return/Exchange form. Returns must be sent back in original packaging accompanied by your invoice and Return/Exchange form. As the customer you are responsible for the return shipping and handling. Any returns over 30 days, are subject to a 15% restocking fee.
To return any product purchased from BarnDoorz.com, you’ll be required to follow the procedures that apply to your circumstances, outlined below:
1Contact BarnDoorz.com to obtain a Return/Exchange Form.
2Print and fill out the Return/Exchange Form
3Ship Package with the Return/Exchange Form and invoice to:
ATTN: Erin Schwarz
2002 Brittmoore Rd.
Houston, TX 77043
Damages In Shipping And Product Error
If you notice damages or defects to your order once it has been opened and you choose to return the order, you are responsible to re-package the order using the item’s original packaging materials and assure that the product is suitable for shipping. You are required to open and inspect your order and report any damages to BarnDoorz.com within 30 days of receiving your order. When contacting us about a damage claim please provide images of the damages or defects. For qualifying damaged returns, we will arrange the shipping of your damaged merchandise back to BarnDoorz.com and will re-issue a replacement order.
Customer Choice Return
For all returns excluding damages and defects, you MUST return the item in the original packaging plastic. If you have used the item or have taken it out of the original packaging plastic the return and refund will be void. You are responsible to ship the order back to BarnDoorz.com. You may use the shipping carrier that is most convenient for you. You are required to contact BarnDoorz.com about the return within 30 days of receiving your order. If it is a customer choice return and it has been over 30 days, you may still return the product if it’s in the original packaging, but there will be a 15% restocking fee. Please see return procedure above.
Customer Care & Service
Our customer service representatives are available to talk live with you Monday through Friday 8am-4pm Central Standard Time. You may contact us anytime by email. You may also place an order at any time 24 hours a day 7 days a week using our secure online ordering process.