Barn Doors FAQ (Frequently Asked Questions)

   
We get asked a lot of questions about our sliding barn doors. Here are some of our frequently asked questions. If you have any other questions or need any help with our barn doors, please don’t hesitate to contact us.


What are Barn Doors?
Originally, barn doors were exterior sliding doors installed on barns but have evolved. Now, they are sliding doors that are installed both outside and inside of homes. Many people like the versatility and design style of interior barn doors. They save space and are used for everything from closets, to bathrooms, pantries, offices, bedrooms and other interior spaces. Barn doors come in a wide range of styles, and sizes.

Sliding barn doors consist of a door slab, a hanger that the door slab hangs from, rollers that are installed on the hangers, a track that the rollers slide right and left on, a door guide to prevent the door from moving backward and forward, a handle to make it easier to open and close the door, and a latch to lock the door in place.

You can view our barn doors by clicking here.

What are the benefits of a barn door over traditional interior doors?

Benefits include:

  • Barn doors are worth the money. A report in 2016 by Zillow digs showed that homes that listed “sliding barn doors” in their description sold for 13.4% more on average than their expected value.
  • Barn doors save space. Sliding barn doors sit close to the wall and they slide back and forth instead of opening backward and forward which takes up less space in a room. Since they take up barely any space, sliding barn doors are really the ideal door for small rooms, closets, utility rooms, and other smaller spaces inside your house. The space saving feature of barn doors also makes it easier to add extra styling touches to a room and because they are never in the way you can place furniture and other items near the door without a problem.
  • Barn doors are easier to open and close than conventional doors. In a room you are often carrying things in and out of, like a laundry room, you can easily open and close the doors without having to put down whatever you are carrying.
  • Barn doors are stylish. If you watch any of the home building/buying reality shows then you know people love the way barn doors look. They first became popular when"shabby chic" was popular, but barn doors come in many different styles from antique to rustic to modern and are still a popular choice for stylish interior doors.

Where is BarnDoorz.com located? Do you make the doors and where do you ship from?
BarnDoorz.com is located in Houston, TX. We manufacture and ship our doors out of our Houston, TX warehouse. Doors are made to order, and all hardware products are stocked.

What are your hours of operation?
Our customer service team is available to talk live with you Monday – Friday 8am – 4pm CST. You are able to purchase from our website 24/7 and may contact us at any time by email at info@barndoorz.com or by filling out our contact us page.

What is the lead time on your barn doors?
All doors take 10-15 business days in production time. It will then take 3-5 business days in transit time. Once your order has shipped, FedEx will give you a call to schedule a delivery day and time that works best for you.

What freight carrier do you use for your barn doors?
All doors are shipped FedEx freight and all liftgate charges are included. FedEx Freight only delivers curbside. Fully built doors arrive in a large box. Customers are responsible for transporting the door package from delivery truck to location. Please be prepared at the time of delivery.

What does shipping cost?
All doors and hardware ship free within the continental United States. We can ship to Hawaii and Alaska, but the customer is responsible for the shipping charges. We also will ship to Canada and the customer is responsible for the shipping charges. If you are in Hawaii, Alaska or Canada and would like a door from us, please let us know and we can give you a quote! 

What is the lead time on your barn door hardware (kits and handles)?

All hardware is in stock and ready to ship the next business day via FedEx ground.

What is the lead time on getting samples?
Our barn door wood samples ship out next business day via FedEx ground.

How do you install a barn door?
Read our installation instructions by clicking here to learn how to install our barn doors in your home.  

How do I choose the width dimensions for my door?
It’s important to consider overlap with your door and the opening. We consider a standard of 2” overlap on each side of the door from the door opening width.

How do you measure for a barn door? What size barn door do I need?
We typically recommend a 2" overlay on each side of your opening to act as a light, sound, and privacy barrier. This will make your door a total of 4" wider than the opening and 2" taller than the opening. You can also make the door just an inch taller if you are tight on clearance. Keep in mind that you will lift your door a 1/2" off the floor to allow it to roll. For a cased opening it is most popular and cosmetically appealing to make the door to cover all the casing. You will measure from outside of trim to trim for the width and from the floor to the top of the casing for the height. Our doors are built on the inch so round up to the nearest inch if the exact measurement is unavailable. For more information please check out our measurement guide.

Do I need a header board?

Mounting your track to a header not only gives a more finished look but adds additional support to helping disperse the weight of the system and prevents crushing of the drywall on large or heavy door applications.

Do you have any double barn doors?
For a double door installation, you will need two of our doors and two of our hardware kits. One door gets one hardware kit. The rails from each of the two kits meet in the center above your wall opening. All door product pages have the hardware options available. Our product pages are designed to "build your own door". You click the options you wish for your door and hardware. Once you have everything selected on the product page that you want, to create a double door unit you need to select the quantity as "2". By selecting 2 for the quantity you will receive two of everything which will make a double door unit.

What is the weight rating on my hardware kit?
All of our hardware kits support doors up to 220 lbs. All of our barn doors weigh under 220lbs.

How much clearance do I need for my hardware?
A minimum clearance of 6-1/2” is required from the top of the door to the ceiling to accommodate the track/rail and rolling hardware. The top of the door should be level or above the frame opening.

Do you offer any discounts? Military discounts?
We do offer monthly discounts. Each month we offer a different percentage off of our products. We DO NOT offer military discounts. Please check our website regularly for monthly discounts. Coupon codes are offered to enter into your cart at checkout to receive the monthly discount.

Do you have quick ship and ready to ship doors and hardware?
Yes! We have a quick ship door kit that offers all you need for installation. The kit comes with a knotty pine door and our slade hardware kit. These doors are ready to go and ship! Order and get your door shipped on the next business day. https://www.barndoorz.com/quick-ship-door-kit-1/

Do you prep the barn door for the hardware?
We do not prep the door for the hardware. Each barn door installation is different and we allow the customer to choose where they would like the hardware to be placed onto the door. We do however prep the door for our inset vista handle. If you order the vista handle for either the front or back of the door, we will rout the hole into the door for you.

What does 2 panel on your doors mean (i.e. 2 Panel Chevron)?
The 2 panel refers to the design of the door and DOES NOT mean you are getting two doors. For example, the 2 Panel Chevron barn door design has the chevron design divided into two panels. If you are wanting two doors, you will need to select the quantity of the door as "2". By selecting 2 for the quantity you will receive two of everything which will make a double door unit.

Do you carry Bypass hardware? If so, what all is needed for the installation?
Yes, we do carry bypass hardware! Our bypass hardware comes in a kit of 5 bypass brackets. For a Bypass Double door installation, you will need 2 doors, 2 rolling door hardware kits plus 1 bypass rail bracket kit. On our website you would build your door and hardware choices and select the quantity as “2”. By selecting 2 for the quantity you will receive two of everything which will make a double door unit. Then you would add the bypass bracket kit in your cart. That will give you everything you need for a bypass door installation.

What comes in a hardware kit?
All of our hardware kits include two rollers, one pre-drilled rail, two stoppers, screws & nuts, two anti-jump disc, C floor glider and installation guide. Our hardware kits come with a choice of a 78-3/4” or 100” long rail. For the 78-3/4” we recommend using on doors up to 36” wide. For the 100” rail we recommend using on doors larger than 36” wide up to 48” wide. If you need a larger rail for a door larger than 48” wide, we offer the rails separate for purchase to extend the length of the rail.

Do you only offer standard size doors?
We offer standard door sizes, but we can also custom size doors for special projects. If you do not see the size you need, feel free to contact us so we can double check we can produce the size you desire.

Can I order finish samples if I am unsure about finish colors?
Yes, we do offer color samples for all of our finish options. Please see our finish samples page. Note we urge customers to order samples before ordering their door if time permits.

What do I do if something is wrong/missing from my order?
Please notify us as soon as you can if something is wrong with your order. You are required to open and inspect your order and report any missing items or damages to BarnDoorz.com within 30 days of receiving your order. For all missing items we will reship the missing items to you. When contacting us about a damage claim please provide images of the damages or defect. For qualifying damaged returns, we will arrange the shipping of your damaged merchandise back to BarnDoorz.com and will re-issue a replacement order.

How do I return an item if I don’t like it?
For all returns excluding damages and defects, you MUST return the item in the original packaging plastic. If you have used the item or have taken it out of the original packaging plastic, the return and refund will be void. You are responsible to ship the order back to BarnDoorz.com. You may use the shipping carrier that is most convenient for you. You are required to contact BarnDoorz.com about the return within 30 days of receiving your order. If it is a customer choice return and it has been over 30 days, you may still return the product if it's in the original packaging, but there will be a 15% restocking fee.

How can I find the status of my order?
Once your order has been processed by our team, you will receive an email notification stating your order has gone into production. Production takes 10-15 business days. If you have any questions about your order between those days, you are more than welcome to reach out to our team about your order. Once your order has shipped, you will receive another email notifying you that your order has left our facility and is on its way to your home, or business. This email will provide a tracking number so you can track your shipment.

Do you have any exclusive/ one-of-a-kind doors?
Yes, we do! Our Antique door collection offers one-of-a-kind mid to late 1800 French Colonial doors from Egypt. Each door is beautiful, unique and a one of a kind piece. We also offer a collection of Live Edge wood slabs that can be used as a unique barn door or a table top for your home!

Do you have any exterior barn doors?
Unfortunately, we do not offer exterior doors. All of our barn doors and barn door hardware are produced for interior use only.

Please contact us if you have any other questions about our barn doors